An action plan for law firm library managers and self-starters during a period of change and disruption.
By Patricia Barbone
Patricia Barbone is the Director of Library Services at Hughes Hubbard & Reed, and is based in lower Manhattan. She has managed library services through 9-11, Superstorm Sandy, and now the COVID-19 pandemic.
Since the state lockdowns to stop the spread of COVID-19 occurred in March of 2020, law firm librarians have been focused on two primary goals: maintaining quality reference service within a remote environment and managing within an economic climate of uncertain revenue and financial insecurity. Reopening our economy has its own unique set of challenges and provides an opportunity for creativity and resourcefulness for today’s law librarians.
Demand for library services is high even for firms that have implemented furloughs. It is more important than ever to stay visible and demonstrate value. Here are ten action tips to help you rethink your role within your organization and consider what you can do to contribute to your organization’s success.
Even if you weren’t able to implement anything new at the start of the pandemic, there is always an opportunity for improving library service and managing in a period of disruption. Even subtle changes can make a big impact for large and small firms alike, and my prediction is that many things will never be the same again. Can you identify what changes are underway and adapt or pivot accordingly? These ten tips may help.
1. Promote Your Existing Electronic Subscriptions
The day we began remote work, I sent out a number of targeted emails reminding people of the resources available to them with basic instruction on how to gain access. This had the dual purpose of informing our users, but also providing a general sense of comfort that being remote hadn’t cut our users off from library service or library resources. We continue to send emails with tips and training often directed to specific practice areas. The response was extremely positive. Users may be experts in a given practice area, but many still don’t know the leading resources or that a favorite print source is also online. It’s your job to let them know. Some of you may be thinking that you don’t have time to draft engaging emails or that your unsolicited email would be a burden on an already taxed email system. If firm culture is against you, perhaps you can post tips on an internal page, or target individual attorneys who you know would benefit and be receptive. Although drafting and communicating is time consuming, my advice would be to save and repurpose all of your communications. It is worth the investment in your time to take the lead as the experts in electronic resources.
2. Training, Training, Training
This is a perfect opportunity to get users up to speed on electronic resources. Create virtual office hours for vendors. Take advantage of your virtual screen sharing tools so librarians can work one on one with attorneys. Curate and promote webinars and CLE programs. Many vendors have been terrific about reaching out to provide virtual training, tap into them.
3. Read the Industry Landscape
Some of your best ideas can come from the legal and business press. Stay informed, you don’t operate in a vacuum. Talk to peers and vendors. What practice areas are seeing an uptick and what practice areas are slowing down as a result of economic and governmental forces? Consider how you can apply that knowledge to your own environment. This advice is intended for both managers and reference librarians.
4. Follow Trends – Gather and Curate Content
This is where librarian expertise can shine – we know how to follow news, trends, and legislative actions. We know which subscriptions have the best current awareness features and how to set them up. Like many of you, we set up a number of coronavirus news alerts for attorneys tasked with working on client advisories. Our librarians also send selective content that we notice in our daily screening of news. Your goal is to make it easy for lawyers and aligned legal professionals to stay on top of the latest changes in the law and to remind them that the library is the first stop in beginning any research project.
5. Review Your Contracts and Subscriptions
Do your subscriptions reflect the current information need in your firm? Can you get reductions based on the existing economic climate? Is there anything you can cancel? Do you need to add or drop content? While many vendors will work with you during this time period, others will try to upsell you, maintain unwarranted levels of increases, or be indifferent to the drop in either users or usage. This is the time to advocate on behalf of your firm. Continue reading