Kaplan Keynote a Compelling Kick-Off to the 2020 PLLIP-SIS Summit

By Linda-Jean Schneider, Manager-Digital Access, Morgan, Lewis & Bockius LLP

For more than a decade, the Private Law Librarian and Information Professionals Special Interest Section (also known as PLLIP) of the American Association of Law Libraries (AALL) has organized a day-long Summit for members to focus on issues of concern to librarians in a firm or corporate setting.  The PLLIP Summit has provided a day filled with stimulating, firm-focused sessions and inspiring thought-provoking speakers on the eve of the AALL Annual Meeting. These have been held in nine locations across the country, with Philadelphia as the only repeat location. All the planning that goes into a day-long information-filled, energizing, motivating, and rewarding event of this magnitude must begin immediately after the previous one. So, in the customary fashion, the dynamic duo of co-chairs Christine Sellers Sullivan and Cynthia Brown gathered a rock-star Committee, came up with the overall theme, and began planning for the 2020 event in the summer of 2019.

Little did they suspect that the theme — Transformation 2020: Instrumental Tools for the Future — would prove to be one that they could both build on as a guidepost for the future of the legal information professional, and which stayed relevant while the entire legal industry and society as a whole had to pivot into an unexpected and challenging New Normal.  Even with the drastic challenges and demands of the current crises, the organizers made the necessary adjustments, transforming the in-person sessions of the past into a virtual offering with three informative, enlightening, and outward-facing presentations. Continue reading

As AALL Convenes, A Look At The Increasingly Essential Role Of The Law Librarian

Reposted with permission from Robert Ambrogi’s LawSites

Yesterday kicked off the 2020 annual conference of the American Association of Law Libraries, which runs all this week through Friday. It is the AALL’s first virtual conference, and it comes at a time when legal information professionals, like so many in the legal profession, face challenges and uncertainty on multiple fronts.

Recent years have seen an unprecedented surge in the use of technology and artificial intelligence within the legal profession, and most agree the pandemic will only further accelerate that surge. What does that mean for the future of the law librarian?

In my opinion, technology will not diminish the role of the information professional. Rather, never has that role been more essential within the legal profession.

In my column this week at Above the Law, I detail four ways in which law librarians will become even more essential as technology evolves.

Read it here: The Increasingly Essential Role Of The Law Librarian.

Talking Tech: Task Automation in the Library

Reposted with permission from AALL Spectrum, Volume 24, Number 6 (July/August 2020), pgs. 47-49

By Cynthia Brown, Sr. Director of Research Services at Littler Mendels; Michelle Hook Dewey, Legal Research Services Manager at BakerHostetler; and Jennifer Mendez, Director of Knowledge Management Innovation at Fisher & Phillips LLP

The term “robot lawyer” has been tossed around for years, but what about “robot librarians” or “robot knowledge managers”? In Singapore, several libraries already have a full-fledged robot named AuRoSS (Autonomous Robotic Shelf Scanning system) wandering the aisles doing shelf reading and collection maintenance. For most folks though, the idea of an actual robot, or “bot,” is a bit too futuristic. Nevertheless, across industries, the concept and implementation of automation continues to grow. This is where robotic process automation, or RPA, comes into play. Though physical robot librarians are probably not on the horizon yet, the potential uses for RPA and other task automation bots in the law library and legal knowledge management are endless.

Sophisticated consumers of legal services are already using task automations such as
RPA in a variety of spaces. Payroll, time and attendance management, compliance
reporting, and benefits administration are just a few of the ways many companies are
using RPA to streamline human resources (HR) functions. For example, HR systems
use RPA to simplify forms by copying the address fields from one form to dozens of
others. Clients are also looking to simplify supply chain management by using RPA
processes for tasks such as inventory management, demand and supply management, and invoice and contract management. In the finance and accounting space, RPA bots have regularly been implemented to facilitate payments, records, sales, and collections. Other forms of task automation, such as chatbots, are used to facilitate simple information gathering undertakings.

Research support is perhaps the most natural next task automation candidate. Libraries and knowledge centers are rife with opportunities to explore the benefits of task automation. Beyond just research tasks, your library may find a variety of ways to employ bots for some of its day-to-day administrative actions, thus allowing your staff
to engage in the highest-caliber, most valued work. As you begin to think about identifying and developing RPA and task automation opportunities in your library, you may find the guidance below to be helpful. Continue reading

Ten Ways to Add Value to Your Firm in a Pandemic

An action plan for law firm library managers and self-starters during a period of change and disruption.

By Patricia Barbone

Patricia Barbone is the Director of Library Services at Hughes Hubbard & Reed, and is based in lower Manhattan.  She has managed library services through 9-11, Superstorm Sandy, and now the COVID-19 pandemic.

Since the state lockdowns to stop the spread of COVID-19 occurred in March of 2020, law firm librarians have been focused on two primary goals:  maintaining quality reference service within a remote environment and managing within an economic climate of uncertain revenue and financial insecurity. Reopening our economy has its own unique set of challenges and provides an opportunity for creativity and resourcefulness for today’s law librarians.

Demand for library services is high even for firms that have implemented furloughs. It is more important than ever to stay visible and demonstrate value. Here are ten action tips to help you rethink your role within your organization and consider what you can do to contribute to your organization’s success.

Even if you weren’t able to implement anything new at the start of the pandemic, there is always an opportunity for improving library service and managing in a period of disruption. Even subtle changes can make a big impact for large and small firms alike, and my prediction is that many things will never be the same again. Can you identify what changes are underway and adapt or pivot accordingly? These ten tips may help.

1. Promote Your Existing Electronic Subscriptions

The day we began remote work, I sent out a number of targeted emails reminding people of the resources available to them with basic instruction on how to gain access. This had the dual purpose of informing our users, but also providing a general sense of comfort that being remote hadn’t cut our users off from library service or library resources. We continue to send emails with tips and training often directed to specific practice areas. The response was extremely positive. Users may be experts in a given practice area, but many still don’t know the leading resources or that a favorite print source is also online. It’s your job to let them know. Some of you may be thinking that you don’t have time to draft engaging emails or that your unsolicited email would be a burden on an already taxed email system. If firm culture is against you, perhaps you can post tips on an internal page, or target individual attorneys who you know would benefit and be receptive. Although drafting and communicating is time consuming, my advice would be to save and repurpose all of your communications. It is worth the investment in your time to take the lead as the experts in electronic resources.

2. Training, Training, Training

This is a perfect opportunity to get users up to speed on electronic resources. Create virtual office hours for vendors. Take advantage of your virtual screen sharing tools so librarians can work one on one with attorneys. Curate and promote webinars and CLE programs. Many vendors have been terrific about reaching out to provide virtual training, tap into them.

3. Read the Industry Landscape

Some of your best ideas can come from the legal and business press. Stay informed, you don’t operate in a vacuum. Talk to peers and vendors. What practice areas are seeing an uptick and what practice areas are slowing down as a result of economic and governmental forces? Consider how you can apply that knowledge to your own environment. This advice is intended for both managers and reference librarians.

4. Follow Trends – Gather and Curate Content

This is where librarian expertise can shine – we know how to follow news, trends, and legislative actions. We know which subscriptions have the best current awareness features and how to set them up. Like many of you, we set up a number of coronavirus news alerts for attorneys tasked with working on client advisories. Our librarians also send selective content that we notice in our daily screening of news. Your goal is to make it easy for lawyers and aligned legal professionals to stay on top of the latest changes in the law and to remind them that the library is the first stop in beginning any research project.

5. Review Your Contracts and Subscriptions

Do your subscriptions reflect the current information need in your firm? Can you get reductions based on the existing economic climate? Is there anything you can cancel? Do you need to add or drop content? While many vendors will work with you during this time period, others will try to upsell you, maintain unwarranted levels of increases, or be indifferent to the drop in either users or usage. This is the time to advocate on behalf of your firm. Continue reading

Law Librarians Helping Law Firms Meet COVID-19 Research And Practice Challenges

In a recent article on Above the Law, PLLIP member Jean O’Grady described how law firm librarians are supporting their firms during the COVID-19 pandemic. PLLIP members Patricia Barbone (Director of Library Services at Hughes, Hubbard & Reed) and Cynthia Brown (Director Research Services at Littler) discuss how their teams are helping their firms respond to client requests and track developments in news, legislation, and more.