Leader Profile of Cynthia Brown: Collaboration is Key to Creative, Innovative KM

Three Private Law Librarians and Information Professionals were honored this year as part of the 2020 Fastcase 50 —Cynthia Brown, Andre Davison, and Diana Koppang. Thanks to all of them for being such great representatives of law firm librarians. This week, we have been publishing profiles on each of the honorees. This profile is on Cynthia Brown Senior Director of Research Services, Littler Mendelson

Fastcase 50 profile:

Cynthia BrownSenior Director of Research Services, Littler Mendelson
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“It’s no overstatement to say Cynthia Brown is the epitome of a forward-thinking librarian leader in BigLaw’s ever-evolving push to stay ahead of research and knowledge management technology. As Senior Director of Research Services at Littler Mendelson, Cynthia’s impressive track record includes starting the firm’s legislative tracking project, as well as a digital “Knowledge Desk” that helps the firm’s many attorneys easily interface with expert librarians and the vast knowledge management resources at Littler’s disposal. In response to COVID-19 Cynthia and her team pivoted to develop a vast array of constantly-updated and public-facing employer fact sheets that have been used by businesses across the country. Cynthia has demonstrated that legal services can be more than billable hours, and that information professionals in the firm can create new, data-driven legal services for clients”

Profile by Linda-Jean Schneider, Manager of Digital Access, Morgan Lewis & Bockius LLP

In these uncertain times with threats to a stable personal and professional existence, we in the legal information profession can often look to our colleagues for support and inspiration. I highly recommend spending time finding out what makes others in our field ‘tick,’ and how they found their way; much like reading biographies of others, it can inspire and motivate us to find our own path. The interview I recently conducted with Cynthia Brown of Littler Mendelson for this OFG profile provided such an occasion for me. She shared numerous insights and experiences that have created and solidified her role as a leader in the profession. Her experience is an example of how elevating our levels of service to not only meet, but to exceed expectations, can expand our ability to thrive and survive.

Cynthia is Senior Director of Research Management at Littler–a position she assumed early in 2020 after 13 years in various positions in the firm’s Library and Research operation, now part of its Knowledge Management Group. In this role, Cynthia continues to lead an exceptionally focused effort to provide essential KM support for the major labor and employment-focused firm, and to motivate and lead her staff to exceed their own expectations and those of the firm. She considers this responsibility to be the rewarding culmination of her career.

Why did you pursue a career as a legal information professional?

Cynthia’s early years in the field — first as a law student and then as a legal information provider representative — drew Cynthia toward her specialization in law firm legal information management. She discovered that the private law firm provides the environment where she feels she can have an impact and be most effective. The chance to be engaged and involved in a profession dominated by talented, collaborative colleagues, with opportunities to excel while learning and contributing to advances in legal research, was irresistible to her.

What’s the best thing about your job?

Some professionals when asked this question will focus on opportunities for advancement, the chance to expand their network, or even acquiring specific skills that could take them into another field. Cynthia names the opportunities for collaboration, flexibility, and mutual support among the firm’s administrative levels to be high points for her. She has been encouraged to identify new ways to directly integrate the research and content her team uncovers into the firm’s work-product, which provides a sense of being directly engaged in the success of the firm.

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