Marlene Gebauer, Director of Knowledge Solutions at Greenberg Traurig, LLP, works to foster innovative solutions and to encourage adoption of new tools and services. She took some time to discuss knowledge management and innovation and challenges faced by the legal industry in these areas.
What is your role at your law firm?
I am the Director of Knowledge Solutions and oversee global Knowledge Management (including R&D on new tools and services), Research and Intelligence, Licensing and Contract Negotiation, Outreach and Education, and Library teams. I am also a leader in our firm-wide innovation initiative team. The team consists of attorneys, executive management and select department directors and is charged with popularizing adoption of innovative solutions and promoting a culture of innovation as part of the normal course of business at the firm.
What do you believe is the value you and your department bring to your firm?
First and foremost, I think we are a cohesive department and function as such. Although our Knowledge Solutions teams don’t always overlap in work performed, we make it a priority to keep department members informed of what other teams are doing and to cross train, so we can best serve our clients. Our teams’ connections to other firm departments and practice groups allow us to share updates on activities and projects going on throughout the firm and to ensure alignment. Any special initiatives are always a cross-team effort—someone handles project management/logistics, someone tackles outreach materials and education, and someone focuses on metrics and analysis. This process strengthens relationships and builds knowledge within the department and ultimately results in more successful initiatives.
I work with an amazing group of people. We are a mixed bag—attorneys, technicians, analysts, and data professionals—which strengthens the knowledge base of the department and broadens our scope. Members of our department bring inspiration, perspiration, creativity, business insight, problem solving and relationship building to the table. They love to learn new things and share them with the people around them. We encourage this and give people opportunities for development–and encourage them to seek out their own opportunities and professional networks. Our team members are flexible, resourceful and compassionate. We encourage everyone to be leaders, regardless of title. Continue reading