Business as (Un)Usual: Library Business Continuity Amid COVID-19

By Ellyssa Valenti Kroski, Director of Information Technology/Marketing The New York Law Institute

We’re a private membership law library which serves law firms and law firm librarians by providing research assistance, document delivery, and access to remote databases. When Hurricane Sandy hit New York City in October, 2012, we were largely unprepared for what would follow.  The inability to physically access our building cut off access to our library’s email which was hosted in-house on our network, as was our application which provided remote access to all of our electronic resources for our members.  We also had a traditional POTS phone system in place, so answering patron phone calls was out of the question as well.  We really had to scramble in order to get temporary passwords issued so that patrons could still access our resources and post alternate phone numbers for contacting us on our website.  We did it, but it wasn’t easy and it wasn’t fluid.  We decided right then to start transforming our business model to one that was more conducive to business continuity in the face of crises, one that was independent of location.  Eight years later we were much better prepared for this emergency.

Here are some of the systems we changed and had in place which made transitioning to a remote work situation less of an ordeal as well as some tips for preparing your own library. Continue reading