Artificial Intelligence Discussions at ILTACON

As many of you are probably aware, ILTACON 2017 is currently taking place in Las Vegas.  For those of us who couldn’t attend, Artificial Lawyer has been offering some great guest blog posts from Alicia Ryan, a Knowledge Management Attorney at US law firm Fenwick & West, and Matthew Golab, Legal Informatics Manager at Australian law firm Gilbert + Tobin.

Artificial Lawyer is a worthwhile blog to follow generally.  The blog covers AI (including uses of machine learning and NLP/NLG); legal bots and expert systems (e.g. rules-based systems); process and task automation (e.g. advanced forms of legal doc automation); smart contracts and blockchain technologies (e.g. on-chain and off-chain self-executing contracts), and advances in legal data analysis (e.g. litigation outcome prediction, leveraging of legal data cores).

Legaltech news also has an article on ILTACON and AI. According to the article, in a session by Shawnna Hoffman and Brian Kuhn from IBM, Hoffman and Kuhn “estimated that AI will likely become the norm sooner than we think” when it comes to the business of law.

ILTA has already posted some recordings from the conference:

Earlier this year, ILTA published an “AI Roundup,” a list of previous webinars, articles, and audio recordings available on the ILTA website.

Also, one non-AI related item from Alicia Ryan’s ILTACON post that may be of interest—an innovative solution by Littler that relies on the good old human touch. In her first blog post, Alicia reported on the nominee presentations for the “Most Innovative Law Firms” award, and highlighted Littler’s Knowledge Desk, a concierge service staffed by the library:

“…These firms (Baker Donelson, Littler, and Seyfarth Shaw) are doing innovation! Some of it is even AI! (Seyfarth is on the leading edge of chatbots and software robots.) …But it was Littler’s, seemingly low-tech, ‘Knowledge Desk’ that I found most interesting because it answers a question I have been wrestling with recently: How do we help users who will never be ‘self-service’; those who will never try any self-service tool or who will give up in (often silent) frustration at the first obstacle? Essentially, the ‘Knowledge Desk’ approach is a concierge service staffed, in Littler’s case, by library assistants who answer all legal, technical, and administrative questions that get put to them.  If they can’t answer a question directly, it gets referred to the appropriate IT/Library/KM staff member. But the person staffed on the desk is able to answer questions 80% of the time, escalating only 20% of questions…”

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